This Privacy Policy applies to Maber Web & AI, a web design and AI automation business founded and operated by Denis Ogot Sande, based in Kampala, Uganda.

Our website is located at maberwebai.com. We provide website design, lead generation systems, AI automation, and virtual assistant support services to small businesses across East Africa and beyond.

By using our website or services, you agree to the collection and use of information as described in this Privacy Policy.

We collect information in the following ways:

Information you provide directly:

• Your name and email address when you download our free resources (e.g. the Digital Growth Checklist)
• Your name, email, phone number and business details when you fill in our contact or booking forms
• Messages you send us via WhatsApp, email or our website chat agent
• Payment information when you engage our services (we do not store card numbers — payments are processed by Pesapal, Airtel Money or bank transfer)

Information collected automatically:

• Your IP address, browser type and device information
• Pages you visit on our website and how long you spend on them
• How you arrived at our website (e.g. from Google, social media, a direct link)
• Actions you take on our site (e.g. button clicks, form submissions)

We use the information we collect to:

• Respond to your enquiries and deliver the services you have requested
• Send you the resources you have requested (e.g. the Digital Growth Checklist)
• Send you follow-up emails about our services via MailerLite (you can unsubscribe at any time)
• Log and manage client relationships in our HubSpot CRM
• Improve our website and services based on how visitors use them
• Show you relevant advertisements on Facebook and Instagram via Meta Pixel retargeting
• Comply with legal obligations

Our website uses the Meta Pixel (Facebook Pixel ID: 1669514280752220). This is a small piece of code that allows us to:

• Measure the effectiveness of our advertising on Facebook and Instagram
• Show targeted advertisements to people who have previously visited our website
• Build custom audiences for future advertising campaigns

The Meta Pixel places a cookie on your browser when you visit our site. This cookie collects data about your browsing behaviour in accordance with Meta's Data Policy (facebook.com/policy).

Our website also uses standard WordPress cookies for essential site functionality, and may use cookies set by Google Analytics and other third-party tools to understand website traffic.

You can opt out of Meta's targeted advertising at any time by visiting facebook.com/ads/preferences. You can also control cookies through your browser settings.

We use the following third-party services in the operation of our business. Each has its own privacy policy governing how your data is handled:

• MailerLite — email marketing and automation (mailerlite.com/privacy-policy)
• HubSpot — customer relationship management / CRM (legal.hubspot.com/privacy-policy)
• Meta (Facebook/Instagram) — advertising and pixel tracking (facebook.com/policy)
• Pesapal — online payment processing (pesapal.com/privacy)
• Google — Google Analytics, Search Console and Google Business Profile (policies.google.com/privacy)
• EmailJS — form email delivery (emailjs.com/legal/privacy-policy)
• Anthropic (Claude AI) — AI-powered chat features on our website (anthropic.com/privacy)
• WhatsApp (Meta) — client communication (whatsapp.com/legal/privacy-policy)

We only share the minimum information required for these services to function. We do not authorise these third parties to use your data for their own marketing purposes.

Your data is stored securely using industry-standard practices. Specifically:

• Our website is hosted on Hostinger with SSL encryption (HTTPS) enabled
• Client contact details are stored in HubSpot CRM with access limited to Denis Ogot Sande
• Email subscriber data is stored in MailerLite with password-protected access
• Payment details are never stored by us — all transactions are handled directly by Pesapal, Airtel or Finance Trust Bank

We retain your personal information only for as long as necessary to deliver our services and comply with legal obligations. If you would like your data deleted, please contact us using the details below.

Depending on your location, you may have the following rights regarding your personal data:

• Right to access — request a copy of the personal data we hold about you
• Right to correction — request that we correct inaccurate information
• Right to deletion — request that we delete your personal data
• Right to opt out — unsubscribe from our email communications at any time using the link in any email we send
• Right to object — object to us processing your data for direct marketing purposes

To exercise any of these rights, please contact us at hello@maberwebai.com. We will respond within 30 days.

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately and we will delete it.

We may update this Privacy Policy from time to time to reflect changes in our services, technology or legal requirements. When we do, we will update the "Last Updated" date at the top of this page.

We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your data, please get in touch: